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Website Downtime - Complete
Thursday, September 14th, 2006 Posted in News & Updates | No Comments - Leave your comment »Hello All.
Our website under went some maintenance today for around 4 hours.
It is now back and fully operational.
At this time some odd links may not work correctly and we are still working on finishing some minor points off.
Our website can take orders as per normal, email and everything else is working as usual.
Thank you for your patience.
Admin
TheGoldShop.biz
http://www.thegoldshop.biz
Website Update
Thursday, August 31st, 2006 Posted in News & Updates | No Comments - Leave your comment »Hello All.
As most of you can see we have made some updates to the website, at this time they are only “look and feel” updates but improvements none the less.
Some pages are still being brought over to the new template (such as the secure order forms) so you may see the old design and new design on and off for a little while.
We will keep endeavoring to improve our business and website to ensure we can give the best service possible to all our clients.
Admin
TheGoldShop.biz
http://www.thegoldshop.biz
US Bank Account Temporarily Suspended
Wednesday, August 23rd, 2006 Posted in Buy Orders | No Comments - Leave your comment »Hello All.
All cash deposits, domestic bank wires and international bank wires to our US bank account at Wells Fargo have been suspended as of now.
Do not make anymore deposits or bank wires into our US bank account.
Sadly there have been problems not associated with TheGoldShop regarding fraudulent transfers and deposits into this bank account. Until these current issues are resolved we can not take anymore funds through that bank account.
Any updates regarding this situation will be posted in the comments section of this post.
Admin.
TheGoldShop.biz
http://www.thegoldshop.biz
New Email for all Support Requests
Wednesday, August 16th, 2006 Posted in News & Updates | No Comments - Leave your comment »Hello All.
Due to the large amounts of spam (and viruses) received by our current support email address it has been decided to discontinue the email address; sales - at - thegoldshop.biz.
Our new support email address is:
support - at - thegoldshop.biz
Please use the above new support email address for all correspondence with customer support - or our contact form.
Please do not email both email accounts - it is simply not required at this time.
Please note the “sales” email address will be left fully functional for the next few days. A comment to this post will be made when the sales email address has been permanently deleted.
Please contact us on our new support email address if you have any questions regarding the purchase or sale of e-gold. If you are ready to order please place your order to buy e-gold now. TheGoldShop.biz is the fastest and safest way to buy e-gold today.
Thank you.
Admin
TheGoldShop.biz
http://www.thegoldshop.biz
Deposits in India To Resume
Friday, July 21st, 2006 Posted in Buy Orders | 45 Comments - Leave your comment »Hello All.
I am pleased to announce that we are now reopening our service to India!
We are now accepting local deposits to an Indian Bank account.
Please be aware that, due to the high costs required to cover red tape of doing business in India , BUY orders from India will incur an additional 1% fee on top of our current fees as listed on the RATES pages. We hope to be able to reduce this, however I am sure you are all very familiar with the costs of carrying a similar service in India.
Please note that although the payment will be done locally in Rupees, the order must be placed in USD. Once funds are received and cleared by our local agent, your order will receive the updated and current exchange rate of that day.
Regards.
Admin.
TheGoldShop.biz
http://www.thegoldshop.biz
New Bank Account in America Now Ready
Wednesday, July 19th, 2006 Posted in Buy Orders | No Comments - Leave your comment »Hello All.
We have some exciting news with a new bank account in the USA.
We now have a Wells Fargo bank account available in the USA for cash deposit, domestic bank wires and international bank wires.
Online transfers and checks are NOT accepted in the USA (checks are not accepted in any country).
Please do not use our old Sun Trust bank account as of now. The old Sun Trust Bank account has already been closed.
We always recommend making a cash deposit - you are funded quicker - find your local Wells Fargo Bank branch.
Thank you.
Admin
http://www.thegoldshop.biz/
New Bank Account in India Now Ready
Sunday, June 18th, 2006 Posted in Buy Orders | No Comments - Leave your comment »Hello All.
We have some exciting news with the addition of a new bank account in India.
We now have a ICICI bank account available for cash deposit (only).
Online transfers and checks are NOT accepted in India (checks are not accepted in any country).
Please make sure you only deposit cold hard cash into our bank account and always remember the last two digits of you e-gold account to be the last two digits of you cash deposit (this is very important).
Please do not use our old HSBC bank account as of now. Any deposits made into our old HSBC bank account will be processed but not as fast as our new ICICI bank account AND at soon the old HSBC bank account will be closed.
Please use our new ICICI bank account for all orders from now on.
Find your local ICICI bank branch.
Thank you.
Admin
http://www.thegoldshop.biz/
Email problems - FIXED
Thursday, May 4th, 2006 Posted in News & Updates | No Comments - Leave your comment »Hello All.
The email problems that started a few days ago have now been fixed.
Thank you to all our clients who took the time to email us and bring it to our attention.
Please note if anyone is still waiting on a email from us please email us (using our contact form) or reply to a old email of ours and we will resend what is required.
It is probably best and quicker to simply place a new order and receive the automatic replies that the server sends.
Thank you for your patience.
Admin
http://www.thegoldshop.biz/
Email problems - FIXED
Tuesday, May 2nd, 2006 Posted in News & Updates | No Comments - Leave your comment »To all our customers,
It has come to our attention that soem of our emails are not making it through to our customers.
We are looking into this problem but we ask all customers who do not receive a confirmation email when an order is placed within 12 hours to send us an email to sales@thegoldshop.biz
We will update this news post with any further informtion in regards to this matter.
We apologise for any inconvenience caused by this small problem.
Admin
http://www.thegoldshop.biz/
Website Problems - FIXED
Wednesday, April 26th, 2006 Posted in News & Updates | 1 Comment - Leave your comment »Our website is now fixed, please place your orders as usual.
Thank you.
Admin
http://www.thegoldshop.biz/
Website Problems - FIXED
Wednesday, April 26th, 2006 Posted in News & Updates | No Comments - Leave your comment »Our website is now fixed, please place your orders as usual.
Thank you.
Hello All.
At the moment our website is experiencing some problems.
It seems most return clients can place orders without any problems but new clients - or return clients who delete their cookies - can not place any new orders.
This error is a result of server software upgrades yesterday.
The website is being looked at now and is expected to be fully functional later today.
Thank you for your patience.
Admin
http://www.thegoldshop.biz/
Update: Sell Order Rate Change
Wednesday, April 5th, 2006 Posted in Sell Orders | No Comments - Leave your comment »Hello All.
Our sell order fee has been increased from 0% fee to 2% or $5 whichever is the greater.
As there is so much e-gold on the market right now we have had to increase our sell order fee - effective immediately.
All sell orders are being processed in usual time (within 12 hours) and of course all buy orders are being completed straight away once they have cleared our account.
Admin
http://www.thegoldshop.biz/
New Bank Accounts in Canada Now Ready
Monday, April 3rd, 2006 Posted in Buy Orders | No Comments - Leave your comment »Hello All.
We have some exciting news with the addition of two (2) new bank accounts in Canada.
We have a new CAD (Canadian Dollar) bank account in Canada that we accept CAD cash deposits and CAD bank wires into. Please note we do not accept online transfers or any other kind of transfer into this bank account.
And,
We have a new US$ (US Dollar) bank account in Canada that we accept US$ cash deposits and US$ bank wires into. Please note we do not accept online transfers or any other kind of transfer into this bank account.
We are very happy to be expanding our services into Canada and we are sure we will do well in the Canadian market.
Please note, all TGS customers using our Canadian bank account must understand that you need to allow at least 48 hours for your deposit / bank wire to clear and your order with us completed and e-gold account funded.
For more information please visit http://canada.thegoldshop.biz/
Thank you.
Admin
http://www.thegoldshop.biz/
e-gold scheduled downtime notification
Thursday, March 30th, 2006 Posted in News & Updates | No Comments - Leave your comment »e-gold scheduled downtime notification
see:
System announcements link on e-gold home page
when:
Saturday, April 1 2006 1800 EST
to
Saturday, April 1 2006 1900 EST
(see web page for links to convert times to your local timezone)
what:
System maintenance.
during the time listed on the above web page, the e-gold system
will be unavailable to end users as it undergoes maintenance.
we appreciate your patience during this timeframe.
jay w.
…@e-g….com
TheGoldShop.biz Up-to-date
Tuesday, March 28th, 2006 Posted in Buy Orders | No Comments - Leave your comment »Hello All.
As expected, all buy orders that are “ready” have been completed and accounts funded.
Expected turnaround time for buy orders now is within a hour of “funds received” status change (in other words once we receive your funds we will complete your order and fund your e-gold account). So for cash deposits most all orders will be completed the day the receipt is sent in (but send it in early!) and all transfers will be completed the day after that. Please note US orders take at least 48 hours to clear and be completed.
All sell orders have been processed and bank wires / transfers ordered.
All email inquiries where answered aswell.
Admin
http://www.thegoldshop.biz/
Server Maintenance Finished
Tuesday, March 28th, 2006 Posted in News & Updates | No Comments - Leave your comment »Hello All.
Today’s server / website upgrades have been successfully finished.
Our TheGoldShop.biz main website is now back and fully operational.
All outstanding buy orders will be completed straight away.
All outstanding email inquiries will be completed next.
All outstanding sell orders will be completed after that.
We would like to thank everyone for their patience during the last 24 hours while we where experiencing problems with our website.
Business is back to normal and all orders will be processed as they where planned to be.
Please note if you have emailed us, we have received your email, we have not lost any emails at anytime during these website problems and will reply to the remaining emails over the next few hours.
If you have placed a order and have not received a confirmation email or the bank details you require please place another order.
Thank you.
Admin
http://www.thegoldshop.biz/
Server Maintenance in progress - Upgrades finished
Tuesday, March 28th, 2006 Posted in News & Updates | No Comments - Leave your comment »Hello All.
Server upgrades are now complete.
Hello All.
Our main website http://www.thegoldshop.biz is currently undergoing some maintenance / upgrades.
This downtime is expected only to last around 1 hour at the most.
Thank you for your patience.
Please check back soon.
Admin.
http://www.thegoldshop.biz
Server problems - continued …
Monday, March 27th, 2006 Posted in News & Updates | No Comments - Leave your comment »Hello everyone.
Our server is still experiencing problems. Have have worked out the problem and it will be repaired within the next 12 to 18 hours.
Our TheGoldShop.biz main website will go down for about an hour tomorrow (you will be redirected to this site during this time) while the required changes are made.
After the changes are complete things will return to normal and we will be able to get through all the back log from today. We are of course doing what we can now but it is extremely slow.
All email inquiries, orders, deposit slips will be processed as soon as possible.
Please note we are receiving all your emails to us, please do not resend your email until after 24 hours if you have not received a reply.
We appreciate everyone’s patience during this server glitch and we look forward to working with you quickly tomorrow.
Thank you.
Admin.
http://www.thegoldshop.biz
Server problems
Monday, March 27th, 2006 Posted in News & Updates | No Comments - Leave your comment »Hi everyone,
Today we are experiencing some server problems which are making everything run very very slowly.
Customers trying to place orders are not receiving a confirmation that the order has been placed and so are trying to place orders again and again, this is not necessary as we are receiving the orders at our end, but the customers are not receiving their confirmation emails.
We are manually processing orders until our server is back to normal. This should hopefully be within the next few hours.
We apologise for the poor service and inconvenience whilst we deal with this error.
Regards
Admin
TheGoldShop.biz
SunTrust Bank Account Important Instructions
Sunday, March 26th, 2006 Posted in Buy Orders | No Comments - Leave your comment »Hello to all our US based clients.
Cash deposits or domestic bank wires to our SunTrust bank account will take at least 48 hours to clear. The online statements for our SunTrust account are only updated once a day for the prior day transactions (not the current days deposits).
TheGoldShop.biz is using the professional services of cyfrocash.us to process our payments (cash deposits and bank wires) in the US.
If any customer of ours has any questions or a problem with their order it is greatly appreciated if you contact us first, please do not contact our bank with any questions regarding your order.
At TheGoldShop.biz we pride ourselves on great customer communication and speedy replies - any email or problem brought to our attention will be reviewed and acted on quickly.
No customer of TheGoldShop.biz has ever lost any funds while using our services - we always are prepared to work with our customers if something goes wrong or payments are late.
